We save local councils $16,298+ every 10 seconds Book a Demo

Say hello to Cassie

The Customer Service AI (CSAI) that is here to help with all the calls and questions from rate payers.

Handles more, less holds

Cassie will answer common questions, process payments securely via FlexiPay, transfer complex queries to staff with full context and reduce call wait times.
Deep integrations
Integration with the entire Forms Express ecosystem.
24/7 365
24/7 phone service for common queries from your ratepayers.
Hello, Hola, Bounjour
Multilingual communication available to all of your ratepayers.
Reduce customer wait times to zero
Cassie is a the master of multi-tasking, and does not need to use queues.
Easy handovers
Pass off to customer service people via automation flows.

Premium support, premium experience

Build simple, powerful call flows
Design workflows that quickly gather information, ask questions, and perform actions for you.
Custom Live Call integrations
We enable you to connect seamlessly to the tools you use, like Salesforce.
Private, fine-tuned LLM models
Your data is yours, always. Private, fine-tuned models, and never shared across customers.
Backtest every AI deployment
Use simulation tests on real call recordings. Every deployment is backed by data-driven confidence.
Simulation testing for the future
Test AI workflows before deployment, ensuring the highest level of accuracy.
Realtime analytics and APIs
Learn how customers interact with your AI and pinpoint areas for optimisation.

Frequently asked questions